Returns Policy

The vast majority of orders at Mighty Ape are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This page should help you determine what's covered.

The item I received is not the item I ordered

We’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Mighty Ape's distribution centre in Australia. Mighty Ape Australia has a “post paid” address so you will not incur any shipping or handling fees to return the item. Your refund or replacement will be processed within 2–3 days of receiving your item.

The item I ordered was damaged in transit

If your item was damaged between leaving the Mighty Ape warehouse and arriving at your delivery address you will receive a full refund or replacement. You will be required to return the item to Mighty Ape's distribution centre in Australia, or in some circumstances you may be required to photograph the damaged item. If you return an item you will not incur any shipping or handling fees.

The item I ordered arrived faulty or didn’t work as intended

You will be required to return the faulty item to our distribution centre in Australia for testing. Mighty Ape Australia has a “post paid” address so you will not incur any shipping or handling fees to return the item. If we confirm that the item was damaged before leaving the Mighty Ape warehouse, or was faulty out of the box, your item will be repaired or replaced by Mighty Ape free of charge. A refund may also be offered in some circumstances.

The item I ordered did not arrive

If your item did not arrive the first thing to do is contact Mighty Ape to ensure you order was dispatched correctly and to the correct delivery address. Please note that deliveries take 3–6 business days from the time the order was dispatched from our warehouse to be delivered to your delivery address.

If your item was lost in transit you will receive a full refund or replacement item, however you will be required to complete a claim form from DHL before your refund or replacement can be processed.

I've changed my mind and no longer want the item I ordered

Unfortunately we’re unable to accept a return if you've simply changed your mind or no longer want the item – sorry.

I've had my item for a while, but it no longer works as described

We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.