(Updated 2:51 PM AEST Thursday, 2 September)
To our customers,
Mighty Ape is shipping a restricted range of “Essential” products while we operate under the NZ Government guidelines for COVID-19 Alert Level 4. Our distribution centre is based in Auckland New Zealand, and this is a necessary measure to reduce the load on courier networks and essential businesses while New Zealand undertakes a lockdown to prevent the spread of COVID-19.
Essential products are clearly labelled on the product page, inside categories, and in search results. You can also filter to only show Essential products using the tabs in the header of our website.
We're very sorry for the disruption to our normal operations, and we will return to offering our full range of products as soon as we're able to. In the meantime, if you'd like to get in touch, please contact our Customer Support team who are working from home and available to help however we can.
Keep safe, and stay well,
The team at Mighty Ape
ETAs on unshipped orders
Unshipped orders containing essential products are now shipping as normal. We resumed shipping these orders on Thursday, 2 September, so please allow our team a few days to clear the backlog before asking for an ETA.
Unshipped orders containing non-essential products (e.g. games, movies, etc) will ship once NZ COVID-19 Level 4 restrictions have eased. Unfortunately, Mighty Ape is not permitted to ship non-essential items under Level 4 and we expect Auckland to remain at Level until at least Wednesday, 15 September.
Unshipped orders containing a mix of essential and non-essential products will also ship once restrictions have eased. If you'd like your essential products to be shipped earlier, please contact our CS Team who will be happy to arrange this for you without incurring additional shipping costs.
Placing a new order
We are currently accepting orders for essential products only and displaying the most accurate shipping estimate we have on both the product page and in the checkout. Our shipping estimates are reviewed multiple times throughout the day to ensure we are sharing the most accurate information possible. Please check this information when placing an order.
Can I make changes to an existing order?
Yes – our Customer Service team has been working from home under Level 4 guidelines and remains available to answer emails and Live Chat. We encourage you to get in touch, but ask that you please extend patience and kindness to our CS Team who are working through a large volume of enquiries as quickly as they can.
We understand that many customers are concerned about their pre-orders, some of which are scheduled to release during the Level 4 lockdown. Unfortunately, we will be unable to deliver non-essential pre-order items during this period. Non-essential pre-ordered items will be shipped when we are able to resume normal service. We totally understand if you wish to cancel your pre-order – please contact our customer service team who will action this for you.
Temporary Minimum Order Value
We are currently experiencing a high volume of orders. This puts additional pressure on our distribution centre and our courier partners’ capacity to fulfill and dispatch your orders. To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $30 (excluding shipping) on all new orders for physical products.
Please note that orders for digital products, such as electronic gift vouchers, will be unaffected by this policy. You can still place orders for digital products below $30 as normal.
Thank you so much for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles :)