(Updated 9:34AM AEST, Thutsday 14th May)
Hello Mighty Ape customers,
We are actively monitoring the COVID-19 situation and will keep you informed here about any changes that may affect our service. Please check back here for our most up-to-date information about our response to COVID-19.
Shipping during COVID-19
Mighty Ape has resumed shipping orders for our expanded range of products.
Due to high level of demand we kindly ask that customers be patient with us and to expect that orders will take longer than usual to be dispatched during COVID-19. At present orders are generally being dispatched from our distribution centre within the 1–2 days of the due to ship date indicated on the product page and during checkout. Expected delivery dates have been updated on the website to reflect the expected additional delays on the Auspost network.
We have implemented stringent policies to ensure the health & safety of all our distribution staff while delivering your orders quickly, safely, and with no contact.
Customer service response time
We are experiencing a higher than normal volume of customer service enquiries. Our customer service team are all working hard to respond to your messages but please expect some delays. The current response time to customer service enquiries is 3–5 days. If you are waiting on a response we can assure you that we will get to you as soon as we can.
Temporary Minimum Order Value
We are currently experiencing a high volume of orders. This puts additional pressure on our distribution centre and our courier partners’ capacity to fulfill and dispatch your orders. To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $20 (excluding shipping) on all new orders for physical products.
We appreciate that this temporary minimum order value may be disappointing for some customers. These are extraordinary times with many challenges and this is a necessary measure that will allow us to adequately manage our order volume while operating with reduced team numbers, strict safety and distancing protocols, and to assist in reducing the number of packages entering the courier network. We’d like to reiterate that this is a temporary measure and that our team will review this policy over the coming days and weeks.
Please note that orders for digital products, such as electronic gift vouchers, will be unaffected by this policy. You can still place orders for digital products below $20 as normal.
If you are intending to order a number of items we kindly ask that you consider consolidating them into one order. This will help us to ease pressure on our distribution centre and the courier network, and allow us to continue to deliver your goodies in a timely manner. Thank you for your patience and understanding.
Keep safe and stay well.
the team at Mighty Ape