"31 Days to Relationship Marketing Mastery" by Bruce Brown is an inspiring and powerful book that will teach you how to make the most of your business relationships. The 31 tips -- one each day for a month -- teach you make a positive contribution to the relationships you have with customers and colleagues. This expanded edition includes personalization and action plan pages. "Bruce points out that the most important parts of relationship marketing are attitude, buy in, and communications." David M. Merrill, WilmingtonNetworkingEvents.com. "I like the personal effort espoused here for people to take charge of their world of work. The commitment to work at the process will ensure success." Raymond K. Smith, LMFT, West Hartford Counseling Service