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A Librarian's Guide to the Internet

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A Librarian's Guide to the Internet

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A Librarian's Guide to the Internet by Jeanne Froidevaux Muller
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Description

Summary Librarians constantly conduct searches for their customers (and for their own use). However, the Internet and the technology are constantly changing. There is therefore a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them achieve that goal. It covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. Key Features Helps a librarian deliver perfect customer service with confidence Provides practical tips and hints Is written by a highly respected and experienced practitioner Is pragmatic rather than technical The Author Jeanne Froidevaux Muller is a frequent contributor and author of columns in the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. She built the first web page of the Cancer League and developed the library at the League from scratch. Jeanne is currently based at the public library of Thun, Switzerland, and is responsible for library systems and statistics.

Author Biography

Jeanne Froidevaux Muller is a frequent contributor and author of columns in the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. She built the first web page of the Cancer League and developed the library at the League from scratch. Jeanne is currently based at the Public Library of Thun, Switzerland, and is responsible for library systems and statistics.
Release date Australia
October 1st, 2003
Country of Publication
United Kingdom
Imprint
Chandos Publishing (Oxford) Ltd
Pages
200
Dimensions
156x234x14
ISBN-13
9781843340560
Product ID
1935697

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