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Brilliant Customer Service by Debra Stevens
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Brilliant Customer Service

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Description

Keep them coming back for more   Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES ·   Identify your customers real needs and how best to meet them ·   Build trust and long term loyalty with your customers to stay ahead of the competition ·   Make sure you are remembered and recommended

Author Biography:

Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe, Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to give readers a practical common sense approach to improving their results.
Release date Australia
October 28th, 2010
Author
Audience
  • Professional & Vocational
Pages
216
Dimensions
135x215x14
ISBN-13
9780273738077
Product ID
8098046

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