Nanette Sayles, PhD, is an associate professor in the Health Information Management program at East Central College in Union, Missouri. Her wide range of HIM experience includes work in hospitals, consulting, system development and implementation, and education, eventually earning her the American Health Information Management Association Triumph Educator Award. She received an undergraduate degree in Medical Record Administration and Master of Science degrees in both Health Information Management and Public Administration -- all from the University of Alabama at Birmingham. She completed her doctorate in Adult Education at the University of Georgia. Charlotte McCuen, MS, RHIA, is an adjunct faculty member of Health Information Management at the University of Cincinnati. Her three decades of professional experience in HIM include serving as associate professor and clinical coordinator for the HIM undergraduate degree programs at Macon State College in Georgia as well as HIM director for an acute care hospital and a state psychiatric and forensic acute care hospital. Her consulting practice extends to long-term care facilities, a behavioral health hospital, physician offices and renal dialysis centers. She received her Bachelor of Science in Medical Record Administration from the Medical College of Georgia and her Master of Science in Health Care Policy and Administration from Mercer University. She continues to volunteer with AHIMA as well as the Georgia Health Information Management Association (GHIMA), where she received the Mentor Award and recently served as president. Patricia Schnering, RHIA, CCS, is the founder, author and publisher of Professional Review Guides Inc. and PRG Publishing Inc. Previously, she worked as a health information management (HIM) consultant and as an adjunct instructor of HIM at St. Petersburg College. She was also president of her local GCHIMA and a delegate to the FHIMA, where she has served on committees and the board of directors. She earned the FHIMA Literary Award in 2000 and 2006. In addition to a Bachelor of Science in Business Administration from the University of South Florida, she holds an Associate of Science in Health Information Technology from St. Petersburg College.