Gail Dexter Lord is co-founder and co-president of Lord Cultural Resources. With Barry Lord, she is co-editor of The Manual of Museum Planning (1991, 1999, 2012), and co-author of The Manual of Museum Management (1997 and 2009) and Artists, Patrons and the Public: Why Culture Changes (2010). She is co-author with Kate Markert of The Manual of Strategic Planning for Museums (2007). Gail has led cultural and tourism plans for cities as well as planning, management and exhibition assignments for museums, galleries and cities throughout Canada, the United States, the United Kingdom, continental Europe, North America and Asia. In 2014, Gail was appointed Officer of the Order of Arts and Letters by the minister of culture of France. Ngaire Blankenburg is a principal consultant at Lord Cultural Resources. She has been a youth worker, jazz poet, cartoonist, documentary maker and television producer. She directed the award-winning documentary Morris Fynn Goes Native (SABC), was co-director of Nkosi's Mission (SABC/BBC) and is co-founder of the Museum of AIDS in Africa. She has advised museum and cultural clients in Washington, DC; Patna, India; Dhahran, Dubai; Beijing, China; and Sydney. Ngaire grew up in Winnipeg, Harare, and Christchurch, and has lived and worked in Johannesburg, Toronto, Paris and Barcelona.