This text will guide you to a more effective relationship with patients and colleagues by exploring three inter-related elements of communication (internal, external and instrumental), which start from the inside out. You'll begin with a thorough analysis of your internal communication, which includes self talk related to personal esteem, resilience, and outlook. Next, you'll explore how to build effective and satisfying alliances with others (your external communication), which includes the development of skills related to negotiation, social awareness and emotional intelligence. Finally, you will be guided to develop your instrumental communication, which includes skills related to effective teaching, advocacy and leadership. Activities and case studies focus on self-awareness, self-confidence, self-reflection, the analysis of communication skills, and sensitivity to the needs of others. Ideas and suggestions show how to develop skills in desired areas. Suggestions for self assessment and reflection ('field notes') enable readers to chart the development of their communication skills as they progress through the book.
Clinical Scenarios encourage discussions on the implications of various communication challenges which may arise in practice, with guided questions at the end of each scenario to help readers to apply effective communication approaches. Case Scenarios featuring Champ (Communication Hero and Master Professional) and Blockhead (Big Lack of Communication Knowledge Has Everyone Avoiding Dialogue) use a lighthearted approach to portray effective and ineffective approaches to communication. Each chapter ends with Chapter Summaries, Implications for Practice (Key Concepts) and a Take-Home Menu which offers suggestions and activities for further learning.