About the Authors: Phillip DiChiara, CFM, CHE, Associate VP Clinical & Support Services, Boston's Beth Israel Hospital. William Rowe, AIA, PE, Principal, William Rowe Associates, an A/E firm specializing in building system design and property and facility management. Pieter van der Have, Director of Plant Operations., University of Utah. Jim Armstrong, Senior Project Engineer at Shooshanian Engineering in Boston, and former Facilities Director for the Boston Museum of Science and Colby-Sawyer College. Jack Probasco and David Marsh, Principals, Comprehensive Facilities Planning, Inc. Dan Hounsell, Managing Editor, Maintenance Solutions magazine. Lisa Macklin, Facilities Planner, Ohio State University. Chris Keller, Principal, Integrated Data Solutions, Inc. Christopher Park, AIA Assoc., Manager, and Mark Peacock, Senior Manager, Deloitte & Touche Consulting Group, Detroit. Ken Brzozowski, MS, Ph.D., ASTM, AFE, Director of Research & Development for Hickman Systems. Charles Stuart, CPM, Founder, The Replacement Reserve Report. William Steele, Principal, Enviro-Management & Research (vibration analysis and thermography). John Corcoran, VP of Service, Schindler Elevator Corp. John Maas, ASLA, Landscape Architect, and Al Young, Software Engineer.