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Delivering Satisfaction and Service Quality by Peter Hernon
Delivering Satisfaction and Service Quality by Peter Hernon
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Delivering Satisfaction and Service Quality

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Delivering Satisfaction and Service Quality

A Customer-based Approach for Libraries
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Description

Ready-to-use and tested in libraries nationwide, this customer satisfaction approach is designed specifically to help librarians meet the ever-changing information needs of the modern library customer.
Release date Australia
October 6th, 2000
Audiences
  • Postgraduate, Research & Scholarly
  • Professional & Vocational
  • Undergraduate
Country of Publication
United States
Illustrations
Illustrations; Illustrations
Imprint
ALA Editions
Pages
160
Publisher
American Library Association
Dimensions
216x279x12
ISBN-13
9780838907894
Product ID
7570944

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