Electronic performance support systems are being used in a broad range of industries to add a layer of just-in-time-instruction for workers who need reference information or help in completing forms. Recent advances in software technology have facilitated the creation and management of content delivery, but no other book provides a research-based instructional design model with clear guidance for practitioners. This volume explains how to deal with designing a new EPSS strategy based on an extension of the traditional model. "Developing Electronic Performance Support Systems" is a how-to manual for the creation of learning material that is based on more than human intuition.