Difficult Conversations (HBR 20-Minute Manager Series)

By:

Harvard Business Review

Format:

Paperback / softback

Series:

20 Minute Manager

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Description

Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. Difficult Conversations takes you through the basics of: • Crafting a clear message • Identifying the other person's goals • Developing and maintaining a positive mind-set • Conducting a productive conversation

Author Biography:

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

Release date Australia

February 16th, 2016

Author

Harvard Business Review

Audience

Professional & Vocational

Pages

128

Series

20 Minute Manager

Dimensions

127x178x10

ISBN-13

9781633690783

Product ID

23024215

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