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Disability and Shopping on Hardback by Ieva Eskyte
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Disability and Shopping

Customers, Markets and the State
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Description

Disability and Shopping:Customers, Markets and the State provides an examination of the diverse experiences and perspectives of disabled customers, industry and civil society. It discusses how the interaction between the three stakeholders should be shaped at aiming to decrease inequality and marginalisation. Shopping is a part of everyday modern life and yet businesses struggle to adequately meet the needs of 80 million disabled customers in the European Union single market. While there has been extensive research into how individuals engage in customer roles and experience, and how businesses and policies both shape and respond to these, little is known of the same dynamics and practices regarding people with impairments. This book addresses this need by revealing the perspectives, interactions and experiences of disabled customers and their interaction with policy and business. It will be required reading for all scholars and students of disability studies, sociology, marketing and customer relations.

Author Biography:

Ieva Eskytė is post-doctoral research fellow in the School of Law at the University of Leeds, UK.
Release date Australia
January 15th, 2019
Author
Audience
  • Tertiary Education (US: College)
Illustrations
2 Line drawings, black and white; 2 Illustrations, black and white
Pages
256
ISBN-13
9781138105775
Product ID
27403214

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