Norm Walsh is a Production Tools Specialist at O'Reilly and Associates' Cambridge office. Before Norm joined ORA, he was a research assistant at UMass, Amherst where he earned his master's degree in computer science. Richard Hamilton has over ten years experience leading writing teams and documentation tools teams at AT&T, Novell, and Hewlett-Packard. He is an independent consultant specializing in the application of XML technology to technical documentation, and is also a member of the OASIS DocBook Technical Committee. He is the author of Managing Writers: A Real World Guide to Managing Technical Documentation, published in January, 2009 by XML Press.