With maximum return required of every initiative, companies can no longer wait until the end of a project to assess its success or failure. Multi-level learning allows organizations to breed continuous improvement while adapting on-the-fly when projects meet unexpected obstacles. "Facilitating Project Performance Improvement" helps project organizations shorten wait times, increase client satisfaction, reduce waste and improve quality within and across projects. Featuring a practical approach to incorporating structured learning into every step of any project, this groundbreaking book helps ensure both immediate improvements and long-term success.

Table of Contents

Introduction Section 1: Foundations Chapter 1: The Need for Multi-level learning Chapter 2: Foundations and Principles of Multi-level learning Section 2: Roles Chapter 3: The Multi-Level Learning Coach Chapter 4: The Project and Program Management Function (PMO) Section 3: Implementing Multi-Level Learning Chapter 5: Facilitating Level 1 - Continuous Project Improvement Chapter 6: Facilitating Level 2 - Cross-Project Improvement Chapter 7: Facilitating Level 3 - Strategic Alignment Chapter 8: Conclusion Appendices Appendix 1: Problems with Traditional 'Lessons Learned' Practices Appendix 2: Situated Learning and Communities of Practice References

Author Biography

Jerry Julian is an operations and technology performance improvement strategist and is the President & CEO of Julian Advisory Group. His clients have included JPMorgan Chase, GE Capital and Johnson & Johnson. He was previously with Accenture and global management consultants Rath & Strong.