Business & Economics Books:

Firing on All Cylinders

The Service/Quality System for High-Powered Corporate Performance
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Paperback / softback
$59.99 was $74.99
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Description

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Release date Australia
January 1st, 1992
Author
Audience
  • General (US: Trade)
Pages
392
Dimensions
152x229x22
ISBN-13
9780771591662
Product ID
3162255

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