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Grading Health Care on Hardback by Pamela P. Hanes
Grading Health Care on Hardback by Pamela P. Hanes
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Grading Health Care

The Science and Art of Developing Consumer Scorecards
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Hardback
$195.99
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Description

Informing Health Care Purchasers In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.

Author Biography:

PAMELA P. HANES Ph.D., is an associate professor, Department of Public Health and Preventive Medicine and associate director for research, Oregon Health Policy Institute, Oregon Health Sciences University, Portland, Oregon. MERWYN R. GREENLICK Ph.D., is professor and chair of the Department of Public Health and Preventive Medicine, School of Medicine, Oregon Health Sciences University. He is former director of the Kaiser Permanente Center for Health Research and vice president for research, Kaiser Foundation Hospitals.
Release date Australia
June 12th, 1998
Audience
  • Professional & Vocational
Pages
204
Dimensions
161x241x19
ISBN-13
9780787940270
Product ID
3083042

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