UPGRADE YOUR RESTAURANT! HOW TO IMPROVE DINING ROOM SERVICE is an easy learning manual that explains the basic steps toward customer service quality and efficiency needed in every restaurant dining room. In detail, important topics are discussed such as the Front Door and Reservation Desk Duties, Seating, Dining Room Organization, Understanding, and Awareness, Traffic Flow Guidelines, Menu Knowledge, Staff Scheduling, Sanitary Rules, Safety Information and much more. IMPLEMENT THIS BOOK AND OBTAIN IMMEDIATE POSITIVE RESULTS! Included is the RESTAURANT PERFORMANCE EVALUATION GUIDE : a lengthy series of over 60 review questions considering all significant points a customer experiences when "dining out" such as: Restaurant Outside Appearance, Front Door and Dining Room Appearance, Menu Analysis Ambiance, Dining/Wait Staff Service, Skills, and Technique throughout the dining experience, Food Preparation and Quality, Service Ending, Payment Handling, Restrooms and much more. If you diligently answer these pertinent questions, in detail, then the evaluation guide becomes into a handy report that can be referenced at any time."Richard's book was extremely useful in the staff training sessions at our restaurants! "--Leonard Nakonechny, C and Nu Restaurants, Vancouver, Canada "This book has a lot of great organizational tips helping to elevate our dining room customer service." -- Orlando Campos, Brasilia Grill, Montville, New Jersey