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Improving Service Level Engineering on Hardback by Roland Schutze
Improving Service Level Engineering on Hardback by Roland Schutze
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Improving Service Level Engineering

An Intuitionistic Fuzzy Approach
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Description

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Author Biography:

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
Release date Australia
July 28th, 2017
Audience
  • Professional & Vocational
Edition
1st ed. 2018
Illustrations
64 Illustrations, color; 7 Illustrations, black and white; XXV, 195 p. 71 illus., 64 illus. in color.
Pages
195
ISBN-13
9783319597157
Product ID
26807314

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