"...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system."
--Kenneth Moskowitz, CIO, Thomson Financial
"The Production Acceptance assessment worksheets are extremely valuable in evaluating the quality of an IT infrastructure..."
--Brian Shield, EVP, CIO, The Weather Channel
"The Ten Commandments for establishing an ideal IT environment. Should be followed religiously."
-- Joe Feiu, VP, NeoDimensions
"...presents the critical technical aspects of world-class infrastructure in a very business-like manner."
-- Mark Egan, CIO, Symantec Corporation
"Hundreds of books describe how to design and develop world-class applications, but few ever describe how to successfully deploy these systems. Until now."
-- Rachel Pong, COO, Exonomy Limited, A subsidiary of Standard Chartered Bank
"...clearly addresses how to effectively deploy and support world-class applications."
--Bill Parker, CIO, Agway
The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers.
IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments.
Presents "Ten Commandments" for designing cost-effective, efficient IT organizations
Covers all three key ingredients: people, processes, and technology
Shows why transitioning systems straight from development to operations is a recipe for failure
Includes case studies from the authors' experience consulting with Fortune 500 and Global 2000 companies
Answers today's most frequently asked questions about managing IT infrastructure
Shows how to infuse accountability throughout your IT organization
Endorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firms
Whether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on.
Author Biography
HARRIS KERN is a world-renowned author, lecturer, and IT consultant. He is one of the industry?s leading experts on simplifying IT and making it work. He is founder and leader of the Harris Kern Enterprise Computing Institute.
RICH SCHIESSER has spent two decades leading major IT infrastructure organizations at companies and public agencies ranging from Twentieth Century Fox and Hughes Aircraft to the City of Los Angeles. He has taught IT classes at UCLA and California State University, Los Angeles.
MAYRA MUNIZ is the Director, Publishing Coordination for Change Technology Solutions, Inc. and the executive assistant to Harris Kern. Her experience as an editor, publicist, graphics designer, events manager, and marketing specialist has played a major role in the success of the series.
