IT Service Management

Name: IT Service Management
SKU: 25136780
Price: 125.99 AUD
Availability: InStock

Support for your ITSM Foundation exam

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Paperback / softback

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Description

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Author Biography:

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Release date Australia

March 21st, 2016

Author

Audiences

Exams / tests / exercises
Professional & Vocational

Edition

3rd New edition

Pages

226

Dimensions

170x244x12

ISBN-13

9781780173184

Product ID

25136780

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