This textbook provides all age groups studying Key Skills with comprehensive coverage of the skills required to pass Key Skills at Level 2 for ICT. Written to the latest 2004 Standards it provides students with the information and guidance they need to understand the Key Skill and includes practical exercises to reinforce learning. This publication: - provides advice on each of the Key Skills and explains how to gain the Key Skills qualification; - provides Reference Sheets that are an invaluable resource to prepare and aid students for the Part A Tasks and End Assessment questions; - includes Part A Tasks to practise that will boost confidence and help students produce work at the right level and put together a Portfolio of Evidence; - includes practice End Assessment questions providing examples of the type of questions that are likely to appear on an End Assessment paper.