Ann Raimes, a respected authority on writing, research, grammar and ESL, created the KEYS FOR WRITERS family of handbooks (Cengage Learning) to be the most accessible, user-friendly handbooks available. Susan K. Miller-Cochran, now Executive Director of General Education at The University of Arizona, helped shape the writing programs at The University of Arizona from 2015�2020 and North Carolina State University from 2007�2015. Prior to that, she was a English/ESL faculty member at Mesa Community College in Arizona. Dr. Miller-Cochran served as president of the Council of Writing Program Administrators (2015�2017). Her work focuses on the intersections of technology, second-language writing and writing program administration. A widely published and popular presenter, Dr. Miller-Cochran is also a co-author with Rochelle L. Rodrigo on the CENGAGE GUIDE TO RESEARCH (Cengage Learning). She received both her Master of Teaching English as a Second Language (MTESL) and her Ph.D. in English, with a concentration in Rhetoric/Composition and Linguistics, from Arizona State University.