PETER HARTLEY is a National Teaching Fellow and Professor of Education Development in the Centre for Educational Development at the University of Bradford, UK. JOHN HILSDON is a National Teaching Fellow and Head of Learning Development at the University of Plymouth, UK. SANDRA SINFIELD is Co-ordinator for and Senior Lecturer in Learning Development at London Metropolitan University, UK. CHRISTINE KEENAN is Learning and Teaching Fellow at Bournemouth University, UK. MICHELLE VERITY is Head of Student Enterprise and Development at York St John University, UK.