'Making Training Work' is our attempt to test out and distill some key messages from our varied experience and provide a handbook not just for those working in training, education and development, but for the supervisors, managers and leaders with a genuine wish to expand the knowledge and skills of their staff through training and support. We are very grateful to those colleagues who have contributed case study material to the book. We hope these practical and topical examples, and the 'top tips' we include at points, will help to make the book even more relevant and accessible. Whether you dip into the chapters that seem to be addressing your current concerns, or read the book from cover to cover, we hope you find enough ideas, background information and challenges to help you to make training work for you.