Bateman and Snell's "Management: Leading & Collaborating in a Competitive World" is a text with a fully modernized functional approach. This text is maintaining the four traditional functions of planning, organizing, leading, and controlling, while modernizing and re-visioning the concepts as delivering strategic value, building a dynamic organization, mobilizing people, and learning and changing. Bateman/Snell's results-oriented approach is a unique hallmark of this textbook. In this ever more competitive environment, there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation and service. These five performance dimensions, when done well, deliver value to the customer and competitive advantage to you and your organization. Throughout the text Bateman & Snell remind students of these five dimensions and their impact on the 'bottom line' with marginal icons contributing to the leadership and collaboration theme, which is the key to successful management. People working with one another, rather than against, is essential to competitive advantage.

Table of Contents

Part One Foundations of Management 1. Managing Appendix A The Evolution of Management 2. The External Environment and Organizational Culture 3. Managerial Decision Making Part Two Planning: Delivering Strategic Value 4. Planning and Strategic Management 5. Ethics and Corporate Responsibility Appendix B The Caux Round Table Principles of Ethics Appendix C Managing in Our Natural Environment 6. International Management 7. Entrepreneurship Appendix D Information for Entrepreneurs Part Three Organizing: Building a Dynamic Organization 8. Organization Structure 9. Organizational Agility 10. Human Resources Management 11. Managing the Diverse Workforce Part Four Leading: Mobilizing People 12. Leadership 13. Motivating for Performance 14. Teamwork 15. Communicating Part Five Controlling: Learning and Changing 16. Managerial Control 17. Managing Technology and Innovation Appendix E Operations Management in the New Economy 18. Creating and Managing Change Glossary Notes Photo Credits Indexes