"Managerial Communication, 5e" by Geraldine Hynes focuses on skills and strategies that managers need in today's workplace. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. The overriding principle for the revision was to preserve the book's key strengths while reflecting the realities of the twenty-first century workplace. The chapters have been streamlined and condensed to meet the needs of a busy contemporary manager and content has been added to reflect current business practices.
Table of Contents
Part 1 -Managing in Contemporary Organizations Chapter 1 - The Role of Communication in Contemporary Organizations Chapter 2 - The Managerial Communication Process Chapter 3 - Technologically Mediated Communication Part 2 - Managerial Writing Strategies Chapter 4 - Contemporary Managerial Writing Chapter 5 - Routine Messages Chapter 6 - Management Reports and Proposals Part 3 - Strategies for Understanding Messages Chapter 7 - Managerial Listening Chapter 8 - Nonverbal Communication Chapter 9 - Intercultural Managerial Communication Part 4 - Interpersonal Communication Strategies Chapter 10 - Conflict Management Chapter 11 - Managerial Negotiation Chapter 12 - Conducting Interviews Part 5 - Group Communication Strategies Chapter 13 - Managing Meetings and Teams Chapter 14 - Making Formal Presentations Appendix