Business & Economics Books:

Measuring Business Excellence

Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!
$122.99
Available from supplier

The item is brand new and in-stock with one of our preferred suppliers. The item will ship from a Mighty Ape warehouse within the timeframe shown.

Usually ships in 2-3 weeks

Buy Now, Pay Later with:

4 payments of $30.75 with Afterpay Learn more

Availability

Delivering to:

Estimated arrival:

  • Around 8-20 May using International Courier

Description

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Release date Australia
June 9th, 2015
Audiences
  • Professional & Vocational
  • Tertiary Education (US: College)
Pages
256
Dimensions
156x234x14
ISBN-13
9781138863996
Product ID
23107129

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Help & options

Filed under...