Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications, and Internet-related subjects. Ms. Cram is also a long-time faculty member at Capilano College in North Vancouver, where she is currently the Convenor of the Executive Support Program, the Program Consultant for Business and Computers in Continuing Education, and an instructor of business and computer-related courses. David W. Beskeen has authored or co-authored numerous computer books since 1992, including more than 25 titles for Course Technology. He has guided readers in mastering PowerPoint(R), Word, Excel, Internet Explorer, Outlook, Windows(R), Livemotion, and other leading proprietary software packages. An expert in applied technology, Mr. Beskeen has a variety of teaching and consulting experience in today's computer technology. Jennifer Duffy is a freelance author who lives and works in New Hampshire. She has been writing leading texts for Course Technology for more than ten years and has contributed to four editions of MICROSOFT(R) WORD ILLUSTRATED for the popular Office series. Ms. Duffy has worked successfully in the business world as a writer, editor, and public relations liaison. She combines her strong business knowledge and expertise in Word with exceptional writing skills that ensure the clarity of this book. Lisa Friedrichsen is a Professor at Johnson County Community College in Overland Park, Kansas, where she teaches some of the school's leading database and web development classes. As an author, she has written several prominent Access, Office, and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience. Her undergraduate degree is in Engineering from Iowa State University, and she holds an MBA from Drake University. Ms. Friedrichsen worked for a decade at IBM Corporation before becoming a well-respected Web consultant, technology author, and college professor. Ms. Lynn Wermers is a professor and the chair of the Computer Science Department at North Shore Community College in Massachusetts. She also coordinates the computer applications courses for the Verizon Next Step program and serves as a math consultant for the School of Professional and Continuing Studies at Northeastern University.