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Microsoft Windows Vista Help Desk

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Microsoft Windows Vista Help Desk



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Microsoft Windows Vista Help Desk by Andy Edward Walker
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What do you do when your squeaky new Microsoft operating system doesn't work? You moan and complain and get personal about Bill Gates's haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year or so. Or you could take the smart way out and use this definitive troubleshooting book that will cure your illin' Vista PC in no time flat. This book exposes the flaws and nuances of Vista and teaches you how to work with its quirky personality and fix the problems you have with it so you can get back to your regularly scheduled life. Microsoft Windows Vista Help Desk digs deep inside the operating system to unveil expert-level tools and techniques. It offers a step-by-step, head-patting, hand-holding experience on how to use Vista as if you are a trained professional. This book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections, and other forehead-aching issues that make happy users clench their fists and profane the good name of the sweet and kind geeks in Redmond, Washington. Andy Walker is one of North America's top technology journalists and is the author of Que's Absolute Beginner's Guide to Security, Spam, Spyware & Viruses. Since 1995, he has written about technology for dozens of newspapers, magazines, and websites. His personal technology advice column was syndicated across Canada and today it is published at, where millions read the advice annually. He hosted the internationally syndicated TV show Call for Help with Leo Laporte and now he is the star of his own DVD series at He also co-hosts Lab Rats (, a massively popular video podcast. Andy was born in the UK and now lives in Toronto with two cats and a finely tuned Vista computer. * Troubleshoot your Vista PC every inch of the way-including Internet problems, printing problems, network problems, and user interface problems* Use the troubleshooting flowcharts to step your way through a problem to find the right solution* Designed for home users, cubicle dwellers, and students everywhere* Quickly sort through complex problems to determine whether Vista, your hardware, or a random piece of software is the culprit* Track down and eradicate viruses, spyware, and other Internet nasties* Deal with annoying networking issues that have brought your wireless network to its knees* Set up and troubleshoot multiple user accounts so that you, your spouse, your kids, and even the family pooch can share the same PC Category: Microsoft Operating System Covers: Microsoft Windows Vista User Level: Beginning-Intermediate

Table of Contents

PART I: VISTA BASICS Chapter 1: Windows Vista: A Crash Course on Your New OS Chapter 2: Basic Vista Troubleshooting PART II: PERFORMANCE TROUBLESHOOTING Chapter 3: Startup and Shutdown Issues Chapter 4: Optimizing a Sluggish System PART III: REFORMAT AND REINSTALL Chapter 5: Preparation and Backup Chapter 6: Reformat and Reinstall Chapter 7: Restart and Restore PART IV: HARDWARE AND SOFTWARE TROUBLESHOOTING Chapter 8: Hardware Headaches Chapter 9: Software Troubles PART V: NETWORK TROUBLESHOOTING Chapter 10: Internet Disconnect Chapter 11: Network Nightmares PART VI: EMERGENCY PROBLEMS Chapter 12: Security Troubles Chapter 13: Bad System Boots and Lockouts PART VII: MULTIMEDIA TROUBLES Chapter 14: Troubleshooting Sound Chapter 15: Fix and Tweak Graphics and Video Chapter 16: Gaming Optimization Index

Author Biography

Andy Walker doesn't think he's a geek, but he certainly plays one on TV. He made his name as Leo Laporte's co-host on the internationally syndicated TV show Call for Help, where he demystified technology, often demonstrating with foodstuffs to humorous effect. "I liked working with cheese. It doubles nicely for silicon," he says, "but the problem is you go home from the studio smelling like a dairy farmer." Today, Andy takes live tech calls on the national TV show HomePage on CP24 in Canada and on The Stafford Show on AM 640 radio in Toronto. He also appears often on CBC Newsworld in Canada. Andy has been helping people understand technology for more than a decade. Over the years, he has written about technology for dozens of prominent newspapers and magazines, most recently in the pages of In, LANChile's inflight magazine, and Royal Jordanian's Royal Wings. He created the massively popular tech help website and produces a highly acclaimed weekly Internet TV show about technology called Lab Rats, at He is the author of Absolute Beginner's Guide to Security, Spam, Spyware & Viruses (Que) and coauthor of the self-published book, The Computer Buyer's Survival Guide ( He recently partnered with Roo Productions ( to create "Getting Started with Windows Vista," a DVD that teaches Windows Vista fundamentals with an emphasis on fun! Andy is also the founder of the Little Geeks Foundation, a charity that gives underprivileged children free Internet-connected computers. Find out how you can help at And learn more about Andy at
Release date Australia
August 27th, 2007
Country of Publication
United States
Que Corporation,U.S.
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