Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught students of multiple ages -- K through college-level -- and has embraced a variety of content using a flipped classroom approach, distance learning and a hybrid teaching approach. She has also provided highly valued educational counseling. Ms. West has been instrumental in designing and authoring critical-thinking simulations for several of Cengage s computer courses. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. She s also a member of the 2019 inaugural cohort of Faculty Ambassadors for A.W.S. Educate. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one in college. Tamara Dean has worked in the field of networking for nearly 20 years, most recently as a networking consultant, and before that, as the manager of Internet services and data center operations for a regional ISP. She has managed LANs at the University of Wisconsin and at a pharmaceutical firm, worked as a telecommunications analyst for the FCC, and cofounded a local radio station. Well-published in networking, she is the author of Guide to Telecommunications Technology, Network+ CoursePrep Study Guide, as well as several previous editions of Network+ Guide to Networks and CompTIA Network+ In Depth all published by Cengage Learning. Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.