Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications, and Internet-related subjects. Carol is also a well-recognized and respected faculty member at Capilano College in North Vancouver, where she currently serves as the Convenor of the Executive Support Program, the Program Consultant for Business and Computers in Continuing Education, and as an instructor of business and computer-related courses. Lisa Friedrichsen is a Professor at Johnson County Community College in Overland Park, Kansas, where she teaches some of the school's leading database and web development classes. As an author, she has written several prominent Access, Office, and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience. Her undergraduate degree is in Engineering from Iowa State University, and she holds an MBA from Drake University. Ms. Friedrichsen worked for a decade at IBM Corporation before becoming a well-respected Web consultant, technology author, and college professor.