"Operations Management: Contemporary Concepts and Cases", is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Table of Contents
About the Author Preface PART ONE Introduction Chapter 1The Operations Function Chapter 2Operations and Supply Chain Strategy Chapter 3Product Design PART TWO Process Design Chapter 4Process Selection Chapter 5Service Process Design Chapter 6Process-Flow Analysis Chapter 7Lean Thinking and Lean Systems PART THREE Quality Chapter 8Managing Quality Chapter 9Quality Control and Improvement PART FOUR Capacity and Scheduling Chapter 10Supply Chain Management Chapter 11Forecasting Supplement: Advanced Methods Chapter 12Capacity Planning Supplement: Mathematical Models Chapter 13Scheduling Operations Chapter 14Project Planning and Scheduling PART FIVE Inventory Chapter 15Independent-Demand Inventory Supplement: Advanced Models Chapter 16Materials Requirements Planning and ERP PART SIX Case Studies Introduction Shipper Manufacturing Company FHE, Inc. Early Supplier Integration in the Design of the Skid-Steer Ladder Process Design Eastern Gear, Inc. Southwest Airlines: Singin' the (Jet) Blues The Field Service Division of DMI Pharmacy Service Improvement at CVS (A) Quality Customer-Driven Learning at Radisson Hotels Worldwide Quality at Gillette Argentina Bayfield Mud Company Six Sigma at 3M, Inc. Capacity and Scheduling Crocs: Revolutionizing an Industry's Supply Chain Model for Competitive Advantage Unifine Richardson eBags: Managing Growth Merriwell Bag Company Lawn King, Inc. World Industrial Abrasives Inventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. APPENDIXES A. Areas Under the Standard Normal Probability Distribution B. Random Number Table INDEX
Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University. Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an analyst for the office of the Assistant Secretary of Defense. Professor Schroeder has received research grants from the Ford Foundation, American Production and Inventory Control Society, Exxon Education Foundation and the National Science Foundation. He is a recipient of the Morse Award for outstanding teaching at the University of Minnesota.