This decision-support tool offers proven recommendations to help enhance call outcomes for dozens of common pediatric problems. Plus it provides practical guidance that make it an ideal staff training and skills-building resource. Look here for clear, straightforward advice encompassing all the "basics" of state-of-the-art nurse triage. Pediatric Nurse Telephone Triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author's broad pediatric-care experience to help nurses better understand "the medicine behind the guidelines." Included is clinically focused information, triagers need to make more effective use of the best-selling Pediatric Telephone Protocols by Barton D. Schmitt, MD, FAAP. Tables, figures, and algorithms are used throughout to illustrate and explain triage approaches and procedures. Call types include newborn, illness, trauma, and behaviour and development. Topics covered include: The nurse telephone triage process. Triage quality assurance. Standard assessment tools. The golden rules of nurse telephone triage. Call documentation. Red flags to watch for. Call prioritization. Dealing with difficult callers. Triage liability and risk reduction. Determining what the caller "really means". Prescribing medications over the phone. Charging for triage calls. And much more!