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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment by Lawrence Polsky
Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment by Lawrence Polsky
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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment

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Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

Author Biography:

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.
Release date Australia
July 16th, 2011
Audience
  • Professional & Vocational
Illustrations
0 Illustrations, unspecified
Pages
176
Dimensions
127x203x18
ISBN-13
9780071756167
Product ID
10173030

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