This dissertation, "Quality in Residential Property Management: an Evaluation of Total Quality Management in Private Property Management Sector" by Lai-shuen, Tsang, 曾麗旋, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4440210 Subjects: Residential real estate - China - Hong Kong - ManagementTotal quality management - China - Hong Kong