Computers & Internet Books:

Release and Deployment

An Itsm Narrative Account


Paperback / softback

Customer rating

Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!

Share this product

Release and Deployment by Daniel McLean
21% off
$71.99 was $91.99
or 4 payments of $18.00 with Learn more
In stock with supplier

The item is brand new and in-stock in with one of our preferred suppliers. The item will ship from the Mighty Ape warehouse within the timeframe shown below.

Usually ships within 2-3 weeks


Delivering to:

Estimated arrival:

  • Around 28 Jan to 1 Feb using Express Delivery
    Mighty Ape can deliver this product within 1-2 business days (usually overnight) to urban centres across Australia, and some remote areas. Learn more
    Unlikely to arrive before Christmas
  • Around 29 Jan to 5 Feb using standard courier delivery
    Unlikely to arrive before Christmas


Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that's bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overview Chris has got a new job as a release manager - but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team's fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target - so they shout down his questions and suggestions as insubordination. How can he pacify his new colleagues, avoid getting fired and get the job done? Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives. Contents Winning The Job Where Did My Job Go? Finance - Wisdom or Indifference? Bad Beginnings Requirements - Voice of the Business Sales - Heart of the Business Application Development Infrastructure - Physical Clouds QA - Guardians of the Gates Management Intervention Change Management - Short Circuit Release - Let Slip the Dogs of War Deploy - The End of the Beginning About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean's other ITSM narrative accounts are also available from IT Governance.
Release date Australia
December 17th, 2015
Country of Publication
United Kingdom
IT Governance Publishing
Product ID

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Help & options

  • If you think we've made a mistake or omitted details, please send us your feedback. Send Feedback
  • If you have a question or problem with this product, visit our Help section. Get Help
  • Seen a lower price for this product elsewhere? We'll do our best to beat it. Request a better price
Filed under...