Service Design and Delivery Image close
Service Design and Delivery
Service Design and Delivery
Show Hide Adult Content
Service Design and Delivery close

Business & Economics Books:

Home  
Books  
Business & Economics  
Business & Management  
Management Techniques

Service Design and Delivery

Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!

Format:

Paperback / softback
$292.99
Available from supplier

The item is brand new and in-stock with one of our preferred suppliers. The item will ship from a Mighty Ape warehouse within the timeframe shown.

Usually ships in 3-4 weeks
0 in Trolley

Buy Now, Pay Later with:

4 payments of $73.25 with Afterpay Learn more

Availability

Delivering to:

Estimated arrival:

  • Around 11-21 June using International Courier

Explore more Service Science: Research and Innovations in the Service Economy

See all products in this series

Case Studies in Service Innovation Save $112
$138.99
$251.95
Case Studies in Service Innovation
Paperback / softback
Available - Usually ships in 3-4 weeks
Global Perspectives on Service Science: Japan
$388.99
Global Perspectives on Service Science: Japan
Paperback / softback
Available - Usually ships in 3-4 weeks
Knowledge Services Management by Peter K. Mills Save $98
$138.99
$237.95
Knowledge Services Management
by Peter K. Mills ~ Paperback / softback
Available - Usually ships in 3-4 weeks
Service Systems Implementation on Hardback Save $24
$288.99
$313.95
Service Systems Implementation
Hardback
Available - Usually ships in 3-4 weeks
Case Studies in Service Innovation on Hardback Save $98
$139.99
$238.95
Case Studies in Service Innovation
Hardback
Available - Usually ships in 3-4 weeks
Fundamentals of Service Systems
$246.99
Fundamentals of Service Systems
Paperback / softback
Available - Usually ships in 3-4 weeks
Fundamentals of Service Systems on Hardback
$250.99
Fundamentals of Service Systems
Hardback
Available - Usually ships in 3-4 weeks
Knowledge Services Management on Hardback by Peter K. Mills Save $76
$149.99
$226.95
Knowledge Services Management
by Peter K. Mills ~ Hardback
Available - Usually ships in 3-4 weeks
Service Science, Management and Engineering on Hardback Save $59
$274.99
$334.95
Service Science, Management and Engineering
Hardback
Available - Usually ships in 3-4 weeks
Service Systems Implementation Save $45
$270.99
$316.95
Service Systems Implementation
Paperback / softback
Available - Usually ships in 3-4 weeks
Cloud Computing and Services Science
$415.99
Cloud Computing and Services Science
Paperback / softback
Available - Usually ships in 3-4 weeks
Service Science, Management and Engineering
$391.99
Service Science, Management and Engineering
Paperback / softback
Available - Usually ships in 3-4 weeks
Handbook of Service Science, Volume II on Hardback
$673.99
Handbook of Service Science, Volume II
Hardback
Available - Usually ships in 3-4 weeks
The Science of Service Systems
$340.99
The Science of Service Systems
Paperback / softback
Available - Usually ships in 3-4 weeks
Cloud Computing and Services Science on Hardback
$417.99
Cloud Computing and Services Science
Hardback
Available - Usually ships in 3-4 weeks
Global Perspectives on Service Science: Japan on Hardback Save $43
$273.99
$317.95
Global Perspectives on Service Science: Japan
Hardback
Available - Usually ships in 3-4 weeks

Description

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Release date Australia
May 28th, 2013
Audience
  • Professional & Vocational
Contributors
  • Edited by Glenn Parry
  • Edited by Jannis Angelis
  • Edited by Mairi Macintyre
Illustrations
XXII, 170 p.
Pages
170
Dimensions
156x234x10
ISBN-13
9781461428565
Product ID
21442922

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Recommended for you

Recommended from your browsing history

Help & options

Filed under...

Books >
Business & Economics >
Business & Management >
Management Techniques
Books >
Business & Economics >
Business & Management
Books >
Business & Economics >
Business & Management >
Management Techniques >
Management decision making
Books >
Business & Economics >
Business & Management >
Business Maths & Systems
Books >
Business & Economics >
Industry Studies >
Service industries
Books >
Computers & Internet >
Social & Legal Aspects >
Human-computer interaction
Books >
Computers & Internet >
Business applications
Books >
Computers & Internet >
Computer science >
Human-computer interaction >
Information architecture