Business & Economics Books:

Service Management For Dummies

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Paperback / softback

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Service Management For Dummies by Judith Hurwitz
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Description

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users?both inside and outside the organization?is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Author Biography

Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
Release date Australia
May 15th, 2009
Country of Publication
United Kingdom
Imprint
John Wiley & Sons Ltd
Pages
336
Dimensions
189x235x19
ISBN-13
9780470440582
Product ID
3040756

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