Dory Willer, SHRM-SCP, is a certified business & life coach with 25 years of experience as a senior human resources executive, international speaker, and training facilitator. She is co-author of PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide. William H. Truesdell, SHRM-SCP, SPHR, is President and founder of The Management Advantage, Inc. He is an expert on the subjects of personnel practices, employee handbooks, equal opportunity, and performance management programs. He is co-author of PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide. William Kelly, SHRM-SCP, SPHR, is the owner of Kelly HR and has more than 40 years of HR experience. He served on the Board of Directors at HRCI, where he held the position of president, and he also served on the Board of Directors at SHRM. He was the technical editor and a contributor to PHR/SPHR Professional in Human Resources All-in-One Exam Guide. Dr. Jane E. Henderson-Loney is a training and consultant for TIMNER Consultant Group, an educational consulting and training organization. She is also an adjunct professor for Golden State University.