Get more practice with essential dental office skills! Corresponding to the chapters in "Practice Management for the Dental Team, 7th Edition", by Betty Ladley Finkbeiner, CDA Emeritus, BS, MS, and Charles Allan Finkbeiner, BS, MS, this workbook includes an EagleSoft practice management CD-ROM. Interactive exercises help you gain realistic office experience, from learning the technology to managing patient information to completing financial procedures. The workbook also includes summaries of textbook content, learning objectives, practice questions, critical thinking exercises, and online assignments. With these valuable resources, you'll learn to perform all dental office functions.
Table of Contents
Part I: Dentistry as a Business 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. Technology in the Business Office 6. Office Design and Equipment Placement Part II: Communication Management 7. Working with Dental Office Documents 8. Storage of Business Records 9. Written Communication 10. Telecommunications Part III: Business Office Systems 11. Appointment Management Systems 12. Recall Systems 13. Inventory Systems and Supply Ordering 14. Dental Insurance 15. Financial Systems: Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems Part IV: The Dental Assistant in the Workplace 18. Planning and Managing Your Career Path