CEM KANER consults on technical and software development management issues and teaches about software testing at local universities and at several software companies. He also practices law, usually representing individual developers, small development services companies, and customers. He founded and hosts the Los Altos Workshops on Software Testing. Kaner is the senior author of Bad Software: What to Do When Software Fails (Wiley). JACK FALK consults on software quality management and software engineering management. Jack is certified in Software Quality Engineering by the American Society of Quality. He is Vice Chair of the Santa Clara Valley Software Quality Association and an active participant in the Los Altos Workshops on Software Testing. HUNG Q. NGUYEN is Founder, President, and CEO of softGear technology. He has worked in the computer software and hardware industries, holding management positions in engineering, quality assurance, testing, product development, and information technology, as well as making significant contributions as a tester and programmer. He is an ASQ-Certified Quality Engineer, and a senior member and San Francisco Section Certification Chairman of the American Society for Quality.