EXPERT IN THE FIELD: Carolyn Stern combines an academic foundation (she is a university professor) with practical hands-on experience to provide a to provide an encompassing system for improving ones leadership skill through understanding emotions. She successfully counters the received wisdom that expressing emotions is somehow unprofessional or unproductive. TEACHING: Because of her educational and coaching background she is really able to make the concepts understandable and real. This is a very readable and digestible program that HR managers will find tremendously useful, whether they be in business, academia, or the non-profit world. TESTED: Figure 1 staff took a course with her and can attest to her effectiveness and knowledge from first-had experience. She really knows her stuff and is a great coach. MEDIAGENIC: She does public speaking in addition to her coaching and has a very engaging personality that come across well in interviews -- and it's a good topic for radio or tv spots.