SUZAN L. JACKSON is the Business Development Manager of Environmental Services at Excel Partnership, Inc., which provides training and consulting services to assist companies in implementing management systems based on the ISO 9000, QS 9000, and ISO 14001 standards. Prior to joining Excel Partnership, Sue worked for DuPont in various roles, including process engineer, product quality coordinator, and ISO 9000/ISO 14000 consultant and trainer. While with DuPont, she assisted over twenty external companies in becoming registered to the ISO 9000 standards, led an effort to guide DuPont sites in integrating process safety and quality management systems, and helped to document corporate environmental management systems. She is an active member of the U.S. Technical Advisory Group (TAG) to ISO Technical Committee 207, which is developing the ISO 14000 series of environmental management standards. She holds a BS degree in chemical engineering from Clarkson University and has published numerous articles on the ISO 9000 and ISO 14000 standards.