Business & Economics Books:

Total Quality Management

A Cross Functional Perspective

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Total Quality Management by Ashok Rao
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Description

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

Author Biography

Ashok Rao Lawrence P. Carr Ismael Dambolena Robert J. Kopp John Martin Farshad Rafii Phyllis Fineman Schlesinger
Release date Australia
February 2nd, 1996
Country of Publication
United States
Imprint
John Wiley & Sons Inc
Pages
656
Dimensions
193x235x35
ISBN-13
9780471108047
Product ID
3078659

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