"This book is designed to engage the interests of hospital directors in developing countries who wish to improve the performance of their services while building the management capacity and management culture of their organization. Dr. Macagba shares with the reader a wealth of personal experience as owner and director of his own hospital. He does so as a call to action and provides the methods and tools hospital managers need to lead their teams in becoming more efficient and effective at providing the best possible care to patients and communities they serve." George L. Dorros, Ph.D. WHO-Ret. Health Systems & Management Devel "Finally, Dr. Macagba has filled a gap in hospital management books. It is a comprehensive yet simple, easy-to-read guide in improving the performance of hospitals, especially small- to-medium sizes, in all key areas-quality, operations, people management, safety, and finance. It will also help raise the level of hospital management and leadership skills. The reader will find useful and inspiring many of Dr. Macagba's practical insights from his vast experience as an international consultant and a hospital owner himself that he generously shares in this book." Rene T. Domingo, Associate Professor Department of Analytics, Information, and Operations Asian Institute of Management Makati City, Philippines