Emergency Call Handler's Companion

By:

Claire Cairns

Format:

Paperback / softback

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Description

A useful and simple to read guide for emergency call handler's around the world. Learn tips and tricks to help you effectively handle the most difficult of calls and callers. Topics include - communication problems, child and elderly callers, suicidal callers, location finding, abusive callers and many, many more. Suitable for Police, Fire, Ambulance, Emergency Medical Services, Coastguard and anyone else taking calls of an emergency or critical nature. A great addition to your work bag - have it with you when taking calls as a handy reference when things get tough.

Release date Australia

August 14th, 2022

Author

Claire Cairns

Pages

Audience

General (US: Trade)

Dimensions

127x203x3

ISBN-13

9798846416062

Product ID

36723215

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