Mike Bourne is Professor of Business Performance andDirector of the Centre for Business Performance at CranfieldUniversity's School of Management. Before joining academia, Mikespent 15 years in business, with roles in production management,strategy and acquisitions, HR, and general management. He gainedhis PhD from the University of Cambridge. His current researchfocuses on corporate performance measurement and management and hehas spent the last fifteen years working with companies supportingsenior management teams through the process of designing,implementing and using performance management techniques. he hasworked with, and been consulted by, a number of organizationsincluding Accenture, Amadeus, BAe Systems, DB Schenker, Europeancentral Bank, Lloyds SB, McCormick Europe, NHBC, Oki Europe, PWC,Schering, Thales, tube Lines and Unilever. He has authored over 100publications and speaks international on the theme of businessperformance. Pippa Bourne is regional Director for ICAEW, themembership organisation supporting Chartered Accountants around theworld. She has an MBA and is a chartered marketer and hasexperience in marketing and general management roles. In her earlybusiness career she held marketing roles in research and analysis.Following this she ran a number of successful profit centres withina university and professional bodies. she used the BalancedScorecard to enable a culture change within one of theseorganisations, refocusing the business and improving performance.She is the co-author of Balanced Scorecard - Instant Manager,Balanced Scorecard in a Week, Achieving High Performance,Motivating People and change Management in a Week, andwas an editor of the journal Measuring BusinessExcellence.