About the Authors DR. DREA ZIGARMI is a respected management consultant, bestselling author, and powerful trainer and motivational speaker. He co-authored Leadership and The One Minute Manager, and has co-developed several Blanchard Training and Development products, including its Leader Behavior Analysis instruments. Few people have impacted the day-to-day management of people and companies more than KEN BLANCHARD. His phenomenal best-seller, The One Minute Manager (co-authored with Spencer Johnson), has sold 9,000,000+ copies and been translated into 25 languages. He leads the Ken Blanchard CompaniesA (R), a global leader in workplace learning, productivity, leadership, and team effectiveness. MICHAEL O'CONNOR co-founded and directs the Center for Managing by Values. He specializes in strategy, behavior, and process-driven performance. With Ken Blanchard, he co-authored Managing by Values. DR. CARL EDEBURN has spent 25 years consulting on key management and leadership issues. A certified trainer for the Ken Blanchard Companies, he has co-developed several Blanchard instruments. A A(c) Copyright Pearson Education. All rights reserved.