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How organisations listen, learn, and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well.
Leading the Listening Organisation reveals not just the practices and processes that underpin effective listening but also the leadership characteristics and mindsets necessary to create resilient organisations that feel fair to work in, where people want to speak up, and where new ideas can flourish. It is based on extensive international research with leaders across over 500 organisations before, during, and after the pandemic. The authors bring decades of international experience and expertise in communicating with employees across public, private, and third sector organisations. Rich in practical tools, processes, and working frameworks and brought to life with case studies and insights from leaders and communicators, this book provides a complete guide to understanding the barriers to, and implementation plans for, leading a listening organisation.
This comprehensive guide will resonate with leadership, internal communications, human resources, and organisational development professionals.
Author Biography
Mike Pounsford founded Couravel, an organisation development consultancy specialising in change communication, in 2001. He works internationally for private, public, and third sector organisations and is an IAF Certified™ Professional Facilitator.
Kevin Ruck is the co-founder of PR Academy, the largest provider of Chartered Institute of Public Relations (CIPR) qualifications and the editor of Exploring Internal Communication, also published by Routledge.
Howard Krais co-founded True, an employee experience and engagement consultancy, in 2023 following several senior roles in large global organisations and two years leading the UK chapter of the International Association of Business Communicators (IABC).
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